Helpshift releases Windows SDK In-app customer service provider Helpshift just announced a Windows version of their SDK. Helpshift has reinvented the customer service industry by deflecting customer service requests away from traditional phone and email channels towards in-app self-service channels. Helpshift’s SDK functionality includes searchable FAQs, in-app chat, CRM ticketing and in-app surveys. Helpshift customers see a boost in app ratings and higher customer satisfaction, app retention and monetization. The Windows 10 release is one of the first versions of the Helpshift SDK that will operate across both mobile and desktop landscapes. Helpshift’s Key Features Include: Searchable FAQs Powerful FAQ search algorithms gives faster access to FAQs FAQs are cached on devices so they are fully searchable offline Native FAQs work in over 30 languages Intelligent ticket routing Real time data on device, operating system, browser type Ticket analysis and [ more... ]

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