Steigenberger Airport Hotel transforms back-of-house operations with Windows 10 IoT and Microsoft Azure IoT “Room 1484 needs feather pillows……Room 3203 ordered room service and needs another set of flatware. The VIP guests have arrived earlier than expected and their suite is not ready…..” For hotel management, tracing the appropriate staff members to fulfill the guest’s needs in a timely manner can cause logistical challenges and operational inefficiencies that ultimately affect both the guest experience and the overall business. In the hospitality industry, it is all about anticipating and accommodating the needs of guests to ensure they feel relaxed and right at home. Stellar customer service comes down to a team of management and staff members who are equipped with the right tools to deliver timely and hospitable service. In order to improve the communication between the employees, they can now [ more... ]

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